AI Operations (AIOps)
Ongoing monitoring, optimisation, and support for your AI systems. Keep everything running at peak performance without building an in-house AI ops team.
Deploying AI is just the beginning. Models drift, costs creep up, usage patterns change, and new model versions offer better performance. Without active management, AI systems degrade over time. Our AIOps retainer gives you a dedicated team that monitors, maintains, and improves your AI systems on an ongoing basis. We track model performance, catch regressions before they affect users, optimise prompts and configurations, manage model upgrades, and keep infrastructure costs in check. We provide regular reports on system health, usage trends, accuracy metrics, and cost breakdowns — so you always know exactly how your AI investment is performing. Whether you have one AI integration or a dozen, our operations service ensures everything runs reliably and continues to improve over time.
Use Cases
What this looks like in practice
Performance Monitoring
Continuous tracking of model accuracy, latency, error rates, and user satisfaction. Catch regressions early and resolve them before they impact your business.
Prompt & Model Optimisation
Regularly review and improve prompts, model configurations, and retrieval pipelines. Squeeze more accuracy and speed from your existing setup.
Cost Management
Track AI spend across providers, identify inefficiencies, implement caching strategies, and optimise token usage to keep costs predictable.
Model Upgrades & Migration
Evaluate new model releases, run comparative benchmarks, and migrate to better-performing models when the improvement justifies the switch.
Incident Response
Rapid response when things go wrong — provider outages, quality drops, unexpected behaviour. We diagnose and fix issues before they escalate.
Monthly Reporting & Strategy
Regular reports on system performance, usage patterns, and recommendations. Quarterly strategy reviews to align AI operations with business goals.
Technology
Tools we work with
How It Works
Our approach
Onboarding & Baseline
Audit your current AI systems, establish performance baselines, and set up monitoring
Monitoring Setup
Deploy dashboards, alerting, and automated health checks across all AI systems
Ongoing Optimisation
Continuously improve prompts, configurations, and pipelines based on real-world performance
Regular Reporting
Deliver monthly performance reports and quarterly strategic reviews with actionable recommendations
Proactive Maintenance
Stay ahead of issues with model upgrades, security patches, and infrastructure improvements
Starting from
£3K-£15K/month
Timeline
Monthly retainer
Ready to get started?
Book a free strategy call and we'll assess whether this service is the right fit for your business.